Amazon Connect Expands Beyond Contact Centers Into AI Suite
Amazon Web Services is repositioning its Connect brand from a contact center platform into a family of four agentic AI products: Connect Customer (the original ...
AI PLATFORM LAUNCH
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Adobe Launches CX Enterprise AI Agent Platform
Adobe unveiled CX Enterprise at its Summit conference, an enterprise platform designed to coordinate AI agents across marketing, content and customer engagement...
Salesforce Makes Conversation the New Developer Interface
Salesforce is repositioning conversation as the primary interface for developers with Headless 360, a platform making every capability accessible via APIs, MCP ...
Tata Power Partners Databricks for AI Energy Platform
Tata Power has announced a collaboration with Databricks to develop a future-ready data and AI platform aimed at accelerating the energy transition. The partne...