Aderant Automates Legal Tech Support With Amazon Nova

Aderant, a global legal industry software provider, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock. The system automates context gathering, classification, routing, and knowledge enrichment for support tickets, serving a 38-person team managing 268 client environments worldwide. In its first 2.5 weeks of production, the analyzer reviewed 109 tickets with 96% routing accuracy, recovering 8–14 engineering hours per week at under $30 per month in operating costs. The serverless workflow, triggered hourly via Amazon EventBridge, pulls data from Jira, Confluence, Amazon Athena, and SharePoint, while routing lower-confidence decisions to human review.