Salesforce Acquires Fin Customer Service AI for $3.6B

Salesforce announced plans to acquire Fin, formerly known as Intercom, for approximately $3.6 billion. The deal is set to close in the fourth quarter of Salesforce's fiscal year 2027 and will bolster its Agentforce AI services suite. Fin's platform processes over 2 million customer support tickets weekly for roughly 12,000 clients including Anthropic and Autodesk. Salesforce plans to use Fin's technology to offer pre-packaged customer service automation workflows that deploy faster than fully custom solutions.