IBM Links Agent Safety to Business Outcomes
IBM is connecting AI agent operations to customer outcomes, infrastructure context and financial accountability. Tyler Lynch, outbound CTO of IBM Automation Por...
AI ENTERPRISE OPERATIONS
6 articles
Barclays Expands Claude AI Across Global Operations
Barclays is deepening its partnership with Anthropic to deploy Claude across its global operations, targeting 50% of its developer population using Claude Code ...
Rocket Software adds AI agents to mainframe operations
Rocket Software is expanding its Enterprise Virtual Assistant platform with EVA 2.0, introducing PlanGuard, a security layer that evaluates AI agent actions bef...
Contact Center AI Judged on Resolution, Not Bot Count
The next phase of contact center AI will be measured by resolution quality rather than how many interactions machines handle, according to analysts Bob Lalibert...
9 Ways AI Is Transforming Enterprise Operations
AWS Summit NYC 2026 revealed AI is moving from experimentation to real-world deployment across robotics, agentic systems, and enterprise operations. Key themes ...
Casella Waste Eyes $500M Deals, AI, Labor Fixes
Casella Waste Systems executives outlined a $500 million acquisition pipeline focused entirely within their existing Northeast and Mid-Atlantic footprint, with ...