April 29, 2025:
Yelp Unveils AI Voice Agents for Businesses - Yelp has introduced AI-powered voice agents to help restaurants and service providers manage calls, answer common questions, and handle tasks like adding customers to waitlists. The system requires no complex setup and uses existing business data for customized interactions, leveraging OpenAI's Realtime API to enhance call handling with intelligent follow-up questions and seamless information forwarding.
For complex issues, calls are redirected to human handlers, with businesses receiving detailed call summaries and transcripts. Yelp aims to optimize lead conversion by focusing on high data quality and customer experience, providing a competitive edge, according to Chief Product Officer Craig Saldanha.
