Wynn Resorts: AI for staff, humans for guests

Wynn Resorts is building a hybrid IT infrastructure to power an AI-driven guest experience while keeping human connection at its core. CIO Dan Regalado says workloads are split between cloud and on-premises based on scalability and security needs, with AI currently cloud-based but on-prem options under evaluation. Despite embracing AI across operations at its Las Vegas flagship, which welcomes 6,000 guests daily, Wynn draws a firm line against replacing staff with automation. A back-of-house motto sums up the philosophy: People make people happy. AI is meant to make employees more effective, not redundant.