May 14, 2025:
Twilio Debuts AI Platform, Partners with Microsoft - At the SIGNAL 2025 conference, Twilio introduced an AI-powered engagement platform that combines communications, data, and AI to optimize customer interactions. Key updates feature the ConversationRelay tool for voice agents and a Compliance Toolkit designed for easier regulatory management. Twilio also enhanced its Segment Customer Data Platform with event-triggered workflows and new integrations.
Moreover, Twilio announced a strategic partnership with Microsoft, integrating its platform with Azure AI Foundry. This alliance aims to deliver scalable AI-driven communications, boosting Twilio's capabilities in intelligent customer engagement solutions.
