May 6, 2025:
Salesforce Unveils AI for Enhanced HR Support - Salesforce has introduced Agentforce for HR Service, an AI-driven platform designed to streamline employee support. Integrated with Slack and the Employee Portal, it automates tasks such as time-off requests and records updates, enabling HR teams to address more complex issues. Agentforce provides personalized assistance and escalates sensitive cases to human representatives, maintaining full conversational context.
Handling nearly 96% of inquiries, Agentforce reflects the future of AI and human collaboration in HR. Available now, its integration into Slack is set for June. This development demonstrates Salesforce's commitment to enhancing HR efficiency and support through advanced technology.
