Okta Uses Dex AI Agent to Test Its Own Tech

Okta is using its Dex AI agent to streamline employee support while simultaneously serving as a live testbed for its own identity and AI agent controls. After exceeding a goal of saving 250,000 employee hours last year, the company has raised its 2026 target to 1 million hours through a mix of AI and automation. Dex acts as an orchestration layer, routing employee requests to specialized sub-agents scoped to specific tasks. Okta applies its own identity technology to Dex, using the deployment to gather real-world feedback that directly informs product development before features reach general availability.