Northwest Bancshares Prioritizes AI Oversight Over Speed

Northwest Bancshares CFO Doug Schosser is applying AI governance lessons from KeyBank to guide his regional bank's finance transformation. Using Workiva as a key software partner, he evaluates AI projects against three criteria: customer impact, internal efficiency, and risk reduction. Schosser compares AI oversight to managing a junior analyst, arguing technology deserves the same early scrutiny. He warns against automating flawed processes and emphasizes clean data as the foundation for any AI initiative, with the goal of freeing human workers for higher-judgment tasks.