July 28, 2025:
NiCE Acquires Cognigy for $955M - NiCE Ltd. plans to acquire customer service AI startup Cognigy GmbH for $955 million, resulting in a 4% increase in its share price. NiCE, renowned for its contact center software, aims to integrate Cognigy.AI, which lets enterprises create custom AI agents to automate customer service tasks.
Cognigy utilizes LLMs from leading AI providers and serves major brands like Toyota and Bosch. The acquisition, expected to finalize in Q4, is anticipated to boost NiCE's revenue growth and capabilities in AI-driven customer support automation.
