Interoperability and Trust Key to Enterprise AI Scale

Two-thirds of AI pilots stall before reaching production, and Freshworks CTO Murali Swaminathan says the core problem is a lack of interoperability and governance. With AI tools proliferating across organizations, systems must connect and operate together rather than in isolation. Swaminathan emphasizes that trust must be built in layers, from LLM guardrails and agent-level boundaries to data anonymization and sovereignty controls. These safeguards need to work invisibly for end users while giving administrators full visibility and confidence that AI systems are performing as intended.