IntelePeer raises $140M to automate customer service with generative AI

July 26, 2024: IntelePeer Secures $140M to Elevate Customer Service - IntelePeer Cloud Communications LLC raised $140 million in equity and debt financing to advance its generative AI services for contact center automation. The funding, led by Savant Growth and VantagePoint Capital Partners, will enhance AI-driven, omnichannel communication solutions. IntelePeers platform has automated over 600 million interactions, significantly reducing costs and improving efficiency. Notable successes include a 70% self-serve rate in customer interactions and drastic reductions in hold and ride wait times for clients. The companys AI growth exceeded 100% year-over-year.