February 24, 2025:
Flexport Accelerates Innovation with AI Tools - Flexport introduced over 20 AI-driven logistics tools, inspired by Airbnb's founder mode strategy, with plans for bi-annual product launches. Key offerings include Flexport Intelligence, which delivers shipment insights via natural language, and Control Tower, providing real-time logistics oversight. Despite automation advances, CEO Ryan Petersen stresses a people-first approach, maintaining human support availability.
Flexport is also testing AI-powered voice agents for simple logistics tasks. Petersen regards AI as a growth accelerator, enhancing services and growing the workforce without replacing jobs.
