Trane Cuts Diagnostic Time 60x With AI Agent

Trane Technologies built an AI-powered agent on Amazon Bedrock AgentCore that reduced a 20-minute multi-screen HVAC diagnostic workflow to a 20-second natural language interaction, a 60x improvement in time-to-insight. The solution was developed in just 3-4 weeks and helps shift operations from reactive to proactive management across millions of connected assets globally. The system addresses a core challenge: different users need radically different views of the same data. Field technicians need fault codes and diagnostics, account managers need portfolio trends, and building owners need efficiency summaries. The agent delivers role-based responses, real-time analytics, and intelligent knowledge base search through a single conversational interface.