Salesforce Launches Koa, CRM-Specialized AI Model

Salesforce unveiled Koa at Dreamforce, a specialized AI model built in partnership with Nvidia and based on its Nemotron architecture. Designed for its Agentforce platform, Koa helps AI agents handle complex, multistep CRM workflows across 14 industries, matching or outperforming leading general-purpose models with three times fewer errors. Koa was trained on synthetic data drawn from 27 years of internal CRM experience, with no actual customer data used. Currently in limited pilot, general availability is expected this winter. Salesforce also plans to integrate Nvidia's Nemotron models into its Missionforce platform for government and regulated sectors in October.