Salesforce Help Agent Charges Only Per Resolved Issue

Salesforce has launched Help Agent, a prebuilt AI customer service agent on its Agentforce platform that organizations can deploy in minutes. It connects to company knowledge, communication channels including web, text and voice, and features a simplified low-code builder for non-technical users. The agent will be generally available in July 2026. A standout feature is the new pay-per-resolution pricing model, charging a flat $2 only when an issue is fully resolved autonomously. This approach removes the complexity of tracking tokens, actions or minutes, allowing businesses to tie AI spending directly to measurable outcomes rather than raw usage metrics.