OpenAI Launches Presence for Enterprise AI Agents

OpenAI has unveiled Presence, an enterprise platform for deploying AI agents across customer-facing and internal business workflows. The product lets companies run agents that answer questions, access systems, take approved actions, and escalate to human workers under company-defined policies. Presence is available immediately through a limited general availability program, but requires OpenAI engineers or partner integrators to deploy — no self-service option exists. The platform uses OpenAI models at its core but allows third-party models and services via APIs for guardrails and tools.