Intercom Builds AI Agent to Manage Its AI Agent

The company formerly known as Intercom, now rebranded as Fin, has launched Fin Operator, an AI agent designed to manage its existing customer-facing AI agent, Fin. The announcement was made Thursday at a live event in San Francisco. Unlike Fin, which replaces human customer support agents, Operator targets support operations teams who configure, monitor, and improve AI systems. It handles tasks like updating knowledge bases, debugging conversations, and analyzing performance data.