AI in CX: Orchestration Gap Limits Real Outcomes
A Talkdesk and NewtonX survey of 252 senior leaders finds 98% of organizations use AI in customer experience, but only 15% pair agentic AI with the orchestratio...
AI CUSTOMER EXPERIENCE
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A Talkdesk and NewtonX survey of 252 senior leaders finds 98% of organizations use AI in customer experience, but only 15% pair agentic AI with the orchestratio...