AI Reshapes Contact Center Success Metrics and Roles
At The AI ROI in Contact Center Summit, industry analysts and executives discussed how AI is transforming customer service. Traditional metrics like average han...
AI CONTACT CENTER INSIGHTS
2 articles
Contact Centers Ditch Containment Metrics for AI Era
At theCUBE Research's AI ROI in Contact Center Summit, executives from Cisco, Five9, Zoom, and Talkdesk declared containment and deflection dead as meaningful c...